I cannot say enough about the amazing customer service at Palmer! Cullen was so easy to work with and listened to every single thing we had to say. He was so attentive, kind and respectful and made my Jeep dreams come true! The service department did a phenomenal job with the lift on the Jeep. It was finished so quickly! Thank you for such an amazing experience! The Tribble’s will definitely be Palmer customers for a very very long time!!
Kim in the best. Great and quick service on warranty issue. Uber home and back really helpful.
Excellent Customer service and highly knowledgeable Service Manager Luis. Luis was always on top of things there
Took care of me the right way I will always come back to this location
I had a great experience. My car repair was done within the time promised and price quoted. They washed and conditioned my car before returning it to me. Their employees are customer focused and genuinely care.
Reliable, efficient and effective! Appreciate the work and professionalism of this dealership! This is submitted on behalf of my daughter who owns a Jeep Grand Cherokee and has her service done at this dealership. I have confidence in this dealer/related service department.
Winston, my service advisor, was extremely helpful and made sure I understood everything dealing with my jeep. He went above and beyond to ensure I was satisfied and knew what the next steps were for my vehicle repairs. Outstanding!
Jay and Cole were great, they made the process enjoyable and very easy. Would recommend them to anyone.
The dealership was able to get my car back to optimum working conditions. Thanks so much.
My experience with Luis Espinoza was great!! He gave me all the information I needed, called me with updates. He is a very friendly and a great asset to your team.
I had a good experience at the dealership. I would recommend others visit them for their automotive needs.
This is the best DODGE dealership in the USA. The service and prices are amazing ! The entire establishment is excellent ! Every single employee are nice , patient and kind !
Palmer always does a great job. I used to live in Marietta and bring my car. I now live in Riverdale and don't trust anyone else with my car so I am willing to drive to Palmer for service. Great Job.
Needed some warranty work done and Palmer knocked it out of the park again! Love being able to take my vehicle to a place that cares!
We drive almost 5 hours to Palmer. Great dealership to buy a car from! Made the buying process so quick and easy! Absolutely a no hassle buying experience.
David went beyond the call of duty to solve a complicated situation. David coordinated between multiple vendors to solve my vehicle issues.
great vibes everyone seemed happy and it was easy to get exactly what i wanted
Great Service. Finished oil change in a respectable amount of time. Y y y y y
Great customer service. Great Customer service. Great customer service. Great Customer service. Great customer service.
Great experience at Palmer as always! Thanks for the service and kindness everyone! Can’t go wrong here!
They were professional, quick and very responsive throughout the time our vehicle was there. Fantastic customer service!
Great service with no wait! Also inspected other issues and made recommendations. I will be back!
Excellent service and a very quick process. Everything was upfront and I appreciated their time and commitment to details and working within my budget. I would definitely purchase another vehicle from Palmer.
Palmer Dodge Chrysler Jeep Ram have excellence in customer service as a primary focus!! We enjoyed working with the service department and management. Thank you Palmer Dodge Chrysler Jeep Ram
Everybody was very helpful, and there agreement. I would recommend them to my friends. Thank you
Good people. Good service. Hiram is a good dude. Good wait set up. More food options would be good.
Great customer service, and made great suggestions and recommendations on future needs. They honored my appointment time and got me out in a timely manner.
I had an unfortunate previous situation at the dealership; however, once it was brought to management awareness, literally everyone beginning with the receptionist ensured that all messages were passed on to the appropriate person and timely response was received.
They were very informative and kept me notified of my appointment. Very p try prompt and courteous ! Very satisfied!
Never had a bad experience at Palmer Dodge. Hiram has always taken care of me and been very upfront about services.
Great work. Very efficient and everyone is very nice at Palmer Dodge. I will also bring my cars hear.
I had hit an object on the highway and did severe damage to the undercarriage on my pick up. The service department (Kim) did an excellent job working with my insurance company and keeping me informed with the progress for repairs. All contacts at this dealership did an excellent job.
I continue to have great experiences at PDCJR service. Hiram is awesome. Gets me checked in, explains what needs to be done, communicates the status, and gets me out as promised-or in this recent visit--earlier than anticipated.
I got quick service and enjoyed my stay. Waiting area had coffee, snacks, and water.
They had great people worked with me and gave me very fair treatment throughout the entire buying process.
Hiram always does a great job coordinating the service needs abd keeping me apprised of the service status.
Left feeling not very confident in the work that was performed. Would have liked to be notified when extra work was going to be performed( recall). So that I may coordinate my schedule.
Dealership has been great over the years in sales and service. I bring my Durango for all my service needs
Salesperson was great, dealership easy to work with, car came in early. Sorting out trade in was a little bit of a hassle.
Was extremely pleased with the overall purchase experience, and all with whom I interacted were consummate professionals
Good experience. Was taken care of quickly. Car ready for pickup within 60 minutes. Hiriam was fantastic. Took care of everything for me and was great to work with.
Winston the service rep is a man of his word and integrity. He is very professional and works with you as a paying customer. The technician is good at evaluating the issues and doing quality repairs…
Everyone was very professional and helpful. My salesperson Gaby was very knowledgeable. A great experience.
Kim is the best specialist I had the pleasure to interact with on any issue on my vehicles.
Overall experience been in the diler ship really appreciate. Professional sales personnel at the time we were there.
Hiriam was awesome, he catered to my concerns and executed the task swiftly. I am happy with the work.
Luis handled my recall issues on my 2020 2500 without issue. Prompt service from end to end. 2 other dealers Never even called back.
Very helpful and friendly, truck entered broke, existed working informed me of other issues and what it would cost to fix non-warranty issues
Just moved to the area and needed a place to archive my 2018 Jeep Grabd Cherokee. Great location for me in north Roswell area. Sign posted to the rear of the property and relatively quick service. Was told 4 cars in front of me and around an hour wait. Got a text from the service dept to say that it was ready in 45mins. Perfect! Thanks Palmer Jeep. Great job!
Great people to work with! Fantastic customer service. Would highly recommend, would o business again!
excellent service, communication, punctuality in the delivery of the vehicle. thanks for your attention Ty
Luis was great, from initial call to final delivery of completed vehicle! Courteous and professional. Great job!
Had appt. On time and courteous. Communicated with me about service and wait experience was fine
Palmer is always willing to help no matter the urgency I always make it the service department takes good care of me
Palmer Jeep does a great job on service - very organized and professional and pleasant to deal with.
Immediately upon getting there, the greeter was so friendly and also vacuumed my car (can't recall her name). My Service Advisor Luis was professional, friendly, informed and he made my visit go so smoothly. Also, the gentlemen who brought me my car (maybe Eddie, not sure of the name), was so kind and made sure I was absolutely satisfied before I drove away. Overall, very pleased. NOTE: This survey is making pick an employee, but they are not listed below so I randomly picked one, only to complete the survey.
Hiram is one of the reasons I take my Jeep to this dealership for service. He is always helpful and very professional. Every experience with him is seamless.
Service was handled expertly. Everyone was very friendly and helpful. I would highly recommend Palmer Dodge.
Chad (sales) and Cole (finance) were super easy to work with and made my new vehicle purchase quick and easy. I got a great deal on a new Ram truck and was in and out in less than an hour. Everything was exactly as they said it would be. I will definitely buy from Palmer again.
Quick intake of my vehicle. Complete diagnosis of any issues. Vehicle is riding good. Thanks!
This Chrysler dealership is not the closest to my house but it was the only one I could get a short notice appointment at that day. If I need service again though I would be willing to make the longer drive. I cannot speak highly enough of Luis. His customer service was outstanding. The team got my car back to me exactly when promised too.
Great customer service! Ryan & Hiram were very helpful, knowledgeable and respectful. My wheels and tires came out looking great.
Excellent Service. Sales team was able to quickly find me the Jeep that I wanted!
Kim was very knowledgable and professional. Great service and communications. Explained the process and why certain items were needed.
From my first inquiry into the Wrangler 4Xe my dealing with these guys was awesome. I will be buying another Jeep in the future from this store.
Honest timeframe and honest work. I’ll always take my jeep here for service. Thank you
Smooth quick and good service experience. Very satisfied with this dealership and recommend them to others.
Service is always easy and the staff are genuine and thorough. You'all make is very easy to maintain my awesome vehicle. Thank you.
The sales manager was for lack of better words an a hole! The sales guy was very professional and the finance manager was awesome! HE NEEDS TO BE RUNING THE PLACE! Great customer service!!!!! Mr. Boozer is the best I had deal with! Flawless process!!!!!
Luis was great. Explained in detail the issues I raised. What I felt very happy about was that he didn’t show the slightest exasperation at the various questions I posed to him.
Found the problem! Luis & team were great; Luis answered all my questions, sent pics of the issue, and major bonus for having parts in and completing repairs same day.
Winston was so helpful and made the process of getting our Jeep fixed so easy!
Prompt and friendly service. They took care of my concerns and answered all of my questions.
I've consistently had a very positive experience at Palmer Jeep. From the sales department to service, all very professional.
Great experience and Communication. We were not sure what the problem was and they stayed the course and resolved the issue.
Excellent communication and service! I highly recommend this dealership! My service consultant, Kelley was amazing!
3rd time purchasing a vehicle from this dealership. Only this fact already speaks out loud. Good inventory, competitive prices, friendly approach from sales and finance department. Ended up buying second vehicle (Jeep Grand Wagoneer) the same day LOL
This was my third time purchasing a vehicle at this dealership. I keep going back because they always treat me right and give me a good deal.
Number 1 dealer in the north Atlanta area, all employees are great and very easy to deal with. They make car buying a joy and always give me a great fair deal.....
Eveyone was incredible. This experience truly could not have been better. I am absolutely obsessed with my new car- and I am telling ALL my friends and family to come here to get their new Jeeps. I will 100% be back for my next purchase. From the sales floor to the finance office... these guys are so authentic and relatable. I never felt like I was being taken advanatge of. Over the moon about my experience. I WILL BE BACK!!
Fantastic experience. Everything they said they would do they did no questions asked. Austin (our sales guy) was honest and easy to work with. I highly recommend.
We ordered a Jeep Wrangler from the factory and Palmer helped make the process as easy as possible from order to delivery, giving us updates along the way. There have been some issues getting all of the uconnect systems set up because the wrong VIN was entered on some of our paperwork which wasn't noticed until after signing it all, but I am confident that it will be resolved by the team at palmer.
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Will was really great and service was quick! Thanks for all your help!! I love my Jeep
Palmer Dodge's service team is always professional and extremely helpful. They turned around the service in less time than they set for me. Always bring my truck in for any service and will continue.
They were very helpful. No complaints at all. Erol was always very up front with information and never had to be chased for info.
Great service and accurate diagnosis with proper repair. Will return if ever necessary . Love my RAM truck!
Easy to schedule an appointment. Service was friendly and efficient. I plan on having all scheduled maintenance done here.
The Service team is always attentive and kind! They helped me get on my way as soon as my car was finished.
Tony White was great! He was patient and willing to help in any way he could!
My overall experience was great. The transaction was fast and efficient. Everything i was promised happened!
The overall experience was great. Employees were friendly and efficient. Timing was a little sooner than expected.
The service department correctly handled all that we asked of them on a timely basis
Very thorough friendly and efficient. We currently have 2 vehicles from Palmer a Jeep and a 2022 Ram.
Hiram is the most sincere, professional and courteous service manager I have ever dealt with. In all my experience in car ownership/maintenance, he surpasses every individual by far! I ask for and only deal with Hiram. I appreciate his spirit of excellence! I am so thankful for his stellar service and outstanding disposition!
Took in to fix light coming on re: Anti-lock brakes and Traction control. Didn't realize it was still under warranty, but was informed it was. They also identified a problem with the battery and replaced it under warranty as well. Parts were not in stock, so I was given a loaner at no charge. Also had some 30,000 mile maintenance done on the car. Staff was pleasant and knowledgeable.
I SPENT A FEW MONTHS TRYING TO FIND A SOLUTION TO MY TOP MALFUNCTION THEN I WENT TO PALMER DODGE AND SPOKE WITH WINSTON ANDERSON AT THE SERVICE DEPARTMENT. HE DID A GREAT JOB AT DIAGNOSING THE PROBLEM. HIS SERVICE TEAM FIXED THE PROBLEM TO MY COMPLETE SATISFACTION. I WILL TELL OTHERS ABOUT THE GREAT WORK AND SUGGEST THAT THEY GO SEE WINSTON FOR ANY SERVICE ISSUES.
the service at palmer dodge/jeep was truly exceptional. the staff was friendly , knowledgeable,and at all times professional throughout the entire repair process. Highly recommend for all services.
I am extremely pleased. They went out of their way to be helpful as I have a disability
Took in my '09 Dodge truck with the AC not working. Had 2 other places look at it and could not find the problem. Luis got me in quickly, had the issue diagnosed, quoted price and vehicle fixed within 2 days. Luis was GREAT! He showed me respect and kept me informed during the process. I will make Palmer Dodge MY place to carry my truck and two Jeeps in the future. Keep up the great work!!