The Service Department overall and my Service Advisor, Winston were outstanding in every way. Communication was prompt and helpful and they took care of everything as promised. The free Uber rides home and back to the dealer were an unexpected bonus and most appreciated. Great experience!
Murray kept me up to date at every turn and set expectations through the service experience. I usually go to another dealership but decided to try Palmer, it was a great experience.
Salesman mike made the whole sales process transparent and easy. I will absolutely be a repeat customer in the future. Finance was honest, easy, and helpful
Luis did a great job in defining my problem with the remote, then working the warranty so I did not have a bill! He also implemented a factory recall.
Went in at about 9AM for AC service without an appointment. Murray Baraw gave me an estimate and told me he’d call if it was more than a test and a system recharge. He called about 3 PM and said it was complete. He also reminded me that I still one oil change remaining on my service package. I always bring my 2008 Jeep Commander here for service and will return!
I brought the Jeep I just bought in for a cooling system issue. In the past when I had my Ram truck I bought from Palmer I had nothing but negative experiences on their service. However I figured I'd give it a shot as they have great Jeep service reviews. I spoke to Murray about my issues who told me he would take care of me which he did. Not only did he make sure it was covered under manufacturer warranty rather than my extended, he also kept me updated on the process. Also he made sure it was fixed ...
Awesome customer service & communication. Very thorough and professional & kind! I appreciate the quotes for other things too. Thank you for being helpful & understanding that many do not understand the “car lingo”
Overall very nice dealership to work with. I do believe their finance department could have offered better rates on financing and would have liked a little more on trade. Overall process was fine and I love the car I purchased. Lee Brown did a great overall job with follow through.
Thomas and Chris were amazing. The whole buying process was the smoothest we have ever been through. I love my new Durango R/T. Will definitely buy from them again.