Took in to fix light coming on re: Anti-lock brakes and Traction control. Didn't realize it was still under warranty, but was informed it was. They also identified a problem with the battery and replaced it under warranty as well. Parts were not in stock, so I was given a loaner at no charge. Also had some 30,000 mile maintenance done on the car. Staff was pleasant and knowledgeable.
I SPENT A FEW MONTHS TRYING TO FIND A SOLUTION TO MY TOP MALFUNCTION THEN I WENT TO PALMER DODGE AND SPOKE WITH WINSTON ANDERSON AT THE SERVICE DEPARTMENT. HE DID A GREAT JOB AT DIAGNOSING THE PROBLEM. HIS SERVICE TEAM FIXED THE PROBLEM TO MY COMPLETE SATISFACTION. I WILL TELL OTHERS ABOUT THE GREAT WORK AND SUGGEST THAT THEY GO SEE WINSTON FOR ANY SERVICE ISSUES.
the service at palmer dodge/jeep was truly exceptional. the staff was friendly , knowledgeable,and at all times professional throughout the entire repair process. Highly recommend for all services.
I am extremely pleased. They went out of their way to be helpful as I have a disability
Took in my '09 Dodge truck with the AC not working. Had 2 other places look at it and could not find the problem. Luis got me in quickly, had the issue diagnosed, quoted price and vehicle fixed within 2 days. Luis was GREAT! He showed me respect and kept me informed during the process. I will make Palmer Dodge MY place to carry my truck and two Jeeps in the future. Keep up the great work!!
First class facility. The service team is extremely knowledgeable. From intake, through the service techs. I especially like the frequent updates via text while waiting in the comfortable seating area.
Thomas was excellent. Told us on the phone what was necessary for the "call - back" repair, ordered the part and set up the work. Very kind and timely. I appreciated everything very much. Thank you. Gerry Carnes We needed this repair done for some time, but haven't been pleased with dealer in Hiram and their work. Coming to your place was a drive (from Dallas, Ga), but worth it.
I have bought 2 trucks here-Jay Starks on both-very good experience. This was my first experience with Hiram because my rep of many years is gone. Hiram was very good. You guys need to modernize and expand your service area-compared to all the other dealers it is not up to par., I realize space is probably an issue-but you are too busy for 1 lane!
I came in with a transmission issue on my 2017 Wrangler. Neil in the service department was very professional. I got a loaner as my car is still under warranty I had to leave it over the weekend. My vehicle was repaired right away and it was an easy an painless process.
Luis did an excellent job of getting my vehicle in quickly and taking care of the issue with my vehicle. He explained exactly what was wrong and how they fixed it. I recommend Palmer Dodge for your vehicle service and maintenance.
Consistently meets or exceeds expectations on timeliness and cost on work. Always meets promised time of completion unlike some of their competitors where a quick lube can take over 3 hours. Palmer is always timely and generally 45 minutes. When they are busy the service rep is upfront that it may be a little longer (which usually means it may be just more than an hour).
Great job, Luis. I appreciate all your help and the attention to detail.
I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team. Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within ...
James guided me through the process when buying my ‘16 challenger. Great experience. He actually cares about making the customer happy rather than putting money in his pocket. Easy and smooth process. Almost everything was done over the phone since i already knew what car i wanted. Went in & left the dealer with the new car in less than 1 hour.