Customer Testimonials
Randy in the sales department was very helpful. I appreciate the help. I will be back for service.
Awesome service! Very helpful! Will definitely refer others and be a return customer the next time we’re in the market for a new car.
Michael is perhaps the best supervisor i had dealt with. He is so knowledgeable and was very prompt in keeping me updated when my minivan had an issue that took almost a week to rectify. On a lighter note, i got Rolls-Royce treatment being a minivan customer. Thank You, Michael! You are the Best!
Tanner was easy to work with and kept me up to date with texts as I waited for my Wrangler to be built and delivered. Chris in finance explaine everything clearly. Altogether a pleasant car-buying experience.
Super easy to schedule online. Checked in on time. Service was quick and very friendly.
Michael was great. Very courteous and professional - good communicator. Seemed to genuinely care about my satisfaction.
Courteous, informative and patient. From service to sales, Palmer is the one for my family.
excellent service and very good attention they delivered the car quickly I always change my oil there
Thomas and team were great to work with and made the process simple and smooth!
Brandon was very helpful. They made sure I was happy in the vehicle that I wanted! Quick, easy process.
Excellent service! Very helpful and knowledgeable about the vehicles they have. Will definitely be a return customer when we are in the market for our next vehicle.
I purchased my vehicle from Palmer and have used them for almost all my service but my talk with Thomas solidified that I will continue to allow Palmer to service my vehicle. He reassured me that only services that were needed would be recommended and no upselling. My Jeep has been pretty much been sitting since the pandemic so I expected a laundry list of things but all I needed was my oil change and tire rotation. Thanks Palmer you have a continued customer.
Sales person was very knowledgable,and everyone was kind and courteous. We love our truck we purchased!!
Once again, Roberto was extremely professional and expeditiously repaired and serviced my vehicle. This is why I keep coming back!
Very good friendly service. Very professional salesman. I would definitely recommend Palmer Dodge Jeep to any of my friends looking to purchase or lease a car
They were prompt, courteous, and professional. I would have no problem taking any vehicle back to them for service.
Chad Thomas was the absolute best fit for us & was a pleasure to work with!
I was pleased that my new car was fixed quickly but not happy that the problem occurred with only 3000 miles on the car. I was also unhappy that I was told it would take two days just to diagnose the problem. It did not take that long, but…
Great overall experience! They made it very easy for me to walk away with a vehicle without any nonsense. I'll be back!
This is a very busy dealership and the service department is very busy as well. They did however squeeze me in. Thank you for going above and beyond!
Price was negotiated fairly with no back and forth baloney. Staff was knowledgeable and prepared when I arrived. Entire transaction took less than an hour.
Thomas was great! Professional. Quick. Knowledgeable. Highly recommend to all from the time you walk in door to exiting.
I take both my cars here for service. Dealt with Thomas to get a few things done. He was fantastic, communicated, friendly, and was was looking out for my best interest!
That Tony White is the GREATEST! I love that man. Good on ya Tony. Keep up the good work. Everybody else was okay too.
The whole experience was great! The staff was helpful, personable and professional. I really appreciate everything you do for us.
Awesome great service, helped us immediately, there was no pressure. Definitely will recommend to anyone.
Great selection of cars and I was in and out within an hour or so.
I came in to see the car I wanted and an hour later I had the car I wanted! Great service and easy transaction. Thank you!
Awesome service! Each person was so helpful when I was there. Service was quick and efficient too!
My entire experience was beyond amazing. Thank you Thomas Jackson and Chris Boozer for your exceptional service and care with my recent Jeep purchase. I didn’t know Palmer was a family owned dealership, but I can see why and will keep coming back here for years to come!
The best new car purchase i have experienced over 50 years of buying. My appreciation to Lee Brown!
I had a really good service experience at this dealership. Winston was knowledgeable and very helpful. I got my car back faster than expected.
I had a great experience when I took my jeep in for a warranty repair. Roberto was super helpful.
we have been customers Palmer for 13 years we love the people and the past salespeople we have dealt with Brian in Service is GREAT and Jay is a GREAT SALESMAN.. (lots of energy for a guy who doesnt drink coffee) Great dealership that doesnt PUSH!! DJ is great and so nice and helpful
Service experience was great! Quick, easy, kept me informed on how my Jeep was doing and other services it needed.
Working with Lee Hoover at Palmer was pleasant and direct compared to other dealerships. I truly appreciate his help.
Another great purchasing experience from Mike G. This is our third purchase from Palmer and we are confident we will be back! Thank you and we appreciate all you do!
We have been very satisfied with the service provided by Palmer DCJR and would recommend them to anyone. The service advisors have always been honest, fair and courteous.
Gabriel Del Canto made my buying experience a great one. From taking time to explain everything to going above and beyond. It's my 4th transaction with Palmer and I'd highly recommend to friends and family
Very professional service Honest about what they can offer you and the best deals Took time to answer all questions Great customer service Highly recommended
Great service by Hiram, timing was a bit slow for what it normally takes but was good in general. I have that this survey ask for a minimum word count
Straight forward, didn't feel like Thomas was trying to up sell me and charge for things I didn't need. Felt like a valued customer.
Really great experience with Mike Gebhardt! Made buying my first car seamless and I never felt swayed or pressured. That was really a plus. Looking forward to connecting with him and the Palmer team on any future questions I may have.
Thomas and the team were an absolute pleasure to work with. He was quick efficient and did what he could to get me into my dream vehicle. I felt like I was being taken care of by a friend rather than a Sales person. I would recommend this dealership to friends and family.
This was a straight forward oil change as part of my regular maintenance, so I expect excellence. Upon check out, I had to ask for the package of 3 oil change option ($99) versus paying the request $50 (1 oil change). I would suggest the representative explain all service options when multi-oil change packages are available so a customer doesn't have to ask.
Palmer is a great place to go to get a vehicle you may need. They will help you get what you want. Super nice and super efficient place
The team at Palmer Dodge takes customer service seriously. They were very diligent in their pursuit to complete my service in a timely and professional manner.
Ryan and Roberto are great make sure you meet Jody before you leave! Great customer service and always making sure the customer is satisfied before leaving the dealership!
had a wonderful Experience with Luis , been to multiple dealers and was getting tired and frustrated with the dealer Experience ,but Luis change this thank you had Engine problems and they were able to resolve them ,with in a few business days , good Service is hard to come by again thank you
The purhcase process from Palmer Dodge Chrysler Jeep Ram was extremely easy for purchasing a vehicle out of state and all the staff I spoke to were very friendly and helpful.
it was very professional but it had a happy side to it.. it just made it so easy on buying a jeep,, everyone was looking out for the customer and doing their best to make buying a jeep fun..
Luis Torres and Steven (Asst. Srv Mgr) is incredibly professional, knowledgeable, and goes above and beyond. The experience overall is the best I’ve had!
Great experience, great selection of vehicles 🚗 We came in looking at 3 different options and are very satisfied with the choice we made. Team made the process smooth and easy. No haggle or pressure A+
We are very happy to work with Roberto every time we take our jeep for repairs or maintenance. Roberto is very knowledgeable, professional and helpful, he communicates well with us. We have known Roberto for many years and he has always provided high quality service.
This is the third time in three years buying from Palmer. Always easy to work with and understand my need and requirements. Thank you and will be back.
Luis has done an amazing job with my service for my wrangler. He promptly arranged the drive back home and called me when it was ready.
Great services and amazing communication about what needed to be done. Will be back for future work and service work. Will tell friend and family bout how great the place is.
Thomas was a pleasure to work with as always! Thomas was a pleasure to work with as always! Thomas was a pleasure to work with as always!
Service was excellent. Hiram.Is professional and technically knowledgeable about my vehicle Hiram helped could not pull down his profile. Thank you for your help. Victor
Went for a 80k mile service. Got the car back in less than 30 mins with an oil change at good price. Couldnt ask more. Dealership is mad busy.
Tony is the one to help me to get my dream Jeep, he is very nice and takes care me A to Z. Thanks very much.
The service was impeccable, the sales reperzentive Jay comes highly recommended. The overall experience was the best we have experienced in my years of buying cars.
Great service as always. I always trust them with my SRT and my wallet. They also provide helpful recommendations without be pushy. Thomas is always a pleasure to see
From the moment I arrive, I always have a good experience at Palmer because the Service Department is always friendly professional and continues to meet my expectations when providing exceptional Customer Service.
Luis was Great!!! I was referred because Landmark never fixed my AC after 3 visits!! Luis took care of me and AC for fixed quickly!
Lee was fantastic to work with and was accessible, knowledgeable and friendly throughout my buying process. He got me set up with my new Laredo and I am so happy with my service!
I ordered a van in April and Cole M. was good about keeping me up to date on the progress of my order. Cole is very personable and I recommend him as a salesperson. My only frustration came at the point of purchase. The sales manager couldn’t find where they had taken my deposit and I literally had to scroll through my bank account on my phone from 4 months back and show them. They STILL did not want to let that issue go because it was Saturday and “Accounting” wasn’t there to verify what I was showing them. ...
Had a great experience at Palmer Dodge. Showed up at the dealership, the associate had all of the Jeeps that I was interested in pulled up, checked them out, and rode out quickly.
My family buys about 2.5 cars a year and I have spent my last 20 years in automotive(Specifically dealers operations) and I have to say Kurt may be the best associate I personally have ever dealt with. Palmer is always good to work with but presumably that’s because of their staff. That said I’ve bought many units from Palmer and Kurt has by far been the best over the past 10 years. Keep that xxxx up bud!!
Fantastic experience, the entire team was very easy to work with. The finance and sales teams were very helpful and had the necessary information to make it easy. Thanks to the team @ Palmer.
Our salesperson, Cole was great to work with! The purchasing process was great from the moment we were greeted as we arrived on the lot, to working with the finance manager.
This is the best dealership. Thomas made my process super easy. They actually really care for you here and live up to their words instead of screwing you over.
Thomas was excellent in taking care of me and all my needs quickly. During an oil change, he identified other issues that needed immediate attention and made the arrangements so he could take care of them without having to miss work.
Jonathan Moran made our buying experience the best we have ever had. He explained everything and made us feel very comfortable about buying a car with Palmer dodge
Love Palmer Dodge. No nonsense, and great communication. No curveballs. They lob it right over the plate, so every service visit is a home run. Hiram was wonderful...
We had a great experience. Our salesman was very thorough and answered all our questions. There was no pressure to buy. Which made the buying process very easy and comfortable.
Luis helped me throughout this whole recall process. He made the appointment, kept me notified, and made sure I understood what the next step would be.
Just moved to Ga. Needed to get my Jeep serviced and Hiram was very friendly and helpful. I was able to just drive up for a quick service
Taking care of an issue faster than expected and planned for. Luis was awesome in taking my reservation and delivering on what he said and then some.
The support is always great I don't have a problem with the office staff. My problem reoccured though any my warranty expires on tuesday :(. It didn't make noise for 2 days then it came back.
Roberto told me that parts might be hard to find for my 2007 Dakota. Found and replaced the FCM. This has my truck purring like it should. This truck still does not have 116,000 miles on it.
Thomas was awesome! He made the experience much better. His communication. Throughout the process kept us informed and satisfied. Would recommend him to any of our friends
Hiram got me in and out pretty quick. Had an appointment for 8:15 and needed to get to work for 9. Was done in 30 minutes and still got to work in time.
Winston was the service advisor I had the pleasure of dealing with. He was very friendly and got everything taken care of in a timely manor.
Luis is AMAZING!!! Who made the process super smooth, as always. Put me in a rental and a few days later I was back in my Jeep Wrangler
As usual, it was a very pleasant short wait in a comfortable room. When I got home I realized that they had vacuumed the floor to my surprise. Thank you
Roberto DelCampo is always helpful and on point! We have 5 cars we get serviced here and all because of the customer service and attention that Roberto gives us.
Roberto Santos is the reason I get my Dodge Ram serviced here. Roberto is far and away the best service consultant in Northern GA and worth the trip.
Once again Luis took great care of me and my issue with my Jeep. I highly recommend him for any service issues. He follows up and provides great service.
Roberto was great as always! Great communication and super helpful! You can tell he truly cares about the customers and their satisfaction. He’s the reason we keep coming to Palmer Dodge for service!
Great, professional service at this dealership. I have had numerous jeeps over the years and always have them serviced here. A result, 200K miles has been achieved.
Love working with Roberto. I ask for him whenever possible. Warm, considerate and honest. I feel taken care of. Always helpful and caring. Wish you guys were closer to me.
Luis is on top of things … so refreshing … I have been to all the dealerships in Atlanta this one is the best…As long as they are honest and upfront I will keep going to them
Thomas is the best! We had a great experience--easy and fast. The follow-up work was also done timely as promised. An over-all good experience.
Jim and Chris were excellent partners through this buying process. Made what could be a stressful experience (in buying a car) an enjoyable one. Thank you!
Took in to fix light coming on re: Anti-lock brakes and Traction control. Didn't realize it was still under warranty, but was informed it was. They also identified a problem with the battery and replaced it under warranty as well. Parts were not in stock, so I was given a loaner at no charge. Also had some 30,000 mile maintenance done on the car. Staff was pleasant and knowledgeable.
I SPENT A FEW MONTHS TRYING TO FIND A SOLUTION TO MY TOP MALFUNCTION THEN I WENT TO PALMER DODGE AND SPOKE WITH WINSTON ANDERSON AT THE SERVICE DEPARTMENT. HE DID A GREAT JOB AT DIAGNOSING THE PROBLEM. HIS SERVICE TEAM FIXED THE PROBLEM TO MY COMPLETE SATISFACTION. I WILL TELL OTHERS ABOUT THE GREAT WORK AND SUGGEST THAT THEY GO SEE WINSTON FOR ANY SERVICE ISSUES.
the service at palmer dodge/jeep was truly exceptional. the staff was friendly , knowledgeable,and at all times professional throughout the entire repair process. Highly recommend for all services.
I am extremely pleased. They went out of their way to be helpful as I have a disability
Took in my '09 Dodge truck with the AC not working. Had 2 other places look at it and could not find the problem. Luis got me in quickly, had the issue diagnosed, quoted price and vehicle fixed within 2 days. Luis was GREAT! He showed me respect and kept me informed during the process. I will make Palmer Dodge MY place to carry my truck and two Jeeps in the future. Keep up the great work!!
