Sales man named Gabriel is really good person and have total attention to costumer.i recomend him.
Roberto in service is awesome!!! Very nice to work with and knowledgeable. Highly recommend working with him when calling service. Goes above and beyond when helping.
Love this place. They have always been very nice to work with.
I ordered a cargo mat for my new 2018 Jeep Grand Cherokee a few weeks ago. Today, I learned that the product is still on back order and had not yet shipped. Without me even asking, Richard in the Parts Department at Palmer DCJR took it upon himself to call other Jeep dealers in the area to see if any of them had one in stock. Luckily one of them did and he had it transferred to the dealership. That to me is fantastic customer service!! I am on my 4th new Jeep Grand Cherokee in less than 8 years and I always purchase my vehicles from these guys at Palmer. The new purchase experience is always great including Will Blythe who has great knowledge and just a superstar in the sales department. Richard in the finance area is fantastic to deal with and makes it all so easy and smooth. Roberto in the service department is such a pleasure to work with; always trying to take care of our needs. Kudos to all of these guys for taking care of us - all are superstars!!
Palmer Dodge is the only Jeep dealership I trust in the metro-Atlanta area and honestly, is the main reason why I haven't given up on Jeep in general. I really do like my Jeep, but the reliability is less than stellar. I am taking my Jeep to get serviced every 6 months. My Jeep is a 2011 and the only major thing that has broken is the transmission, but I have minor issues, such as the thermostat, door locks, etc. Every time, Palmer Dodge has been great in getting my vehicle serviced as soon as possible (sometimes even sooner than expected). I trust Palmer Dodge and never feel taken advantage of. Palmer Dodge goes out of it's way to ensure I receive timely communications so I know the exact status of my vehicle repair. Even when I got in a dispute with corporate Jeep for reimbursement on a part that was later recalled, Palmer Dodge willing got involved and explained to corporate Jeep the situation so that I was fully reimbursed for the recalled part that I had paid out of pocket to have repaired. Where do you find that type of customer service nowadays?!?! No where, but at Palmer Dodge!
I took my vehicle in after another dealership failed to make the proper repairs. The entire experience was amazing. Luis was my advisor and he handed everything for me. My truck was there for 3 days and i was offered a courtesy vehicle. I received timely updates and everyone we so professional asks courteous. I'll definitely be bringing my truck back for all service and repair visits.