Customer Testimonials
After shopping around and being disappointed by many other dealerships while looking for our jeep, Palmer Dodge came through. Mike and Brandon were very communicative with me and answered all of my questions accurately and patiently even before I made the drive over to check out the jeep I was interested in. Once I decided to purchase, the process was smooth and enjoyable. Their was a bit of a finance communication but they worked quickly and professionally to resolve it and move forward. Also, they ended up fixing something on the jeep that I noticed day of purchase, no questions ...
As always, my service experience at Palmer was terrific. Roberto and the team are top notch and always go above and beyond to make sure you feel taken care of. I wouldn't trust my Jeeps (we have two in our household) to anyone else. Highly recommended!
We love Roberto and Palmer Dodge service Dept. Will not trust anyone else with our 2 Jeep’s!!!! Always know that when our car is in their care everything will be alright!!
They had terrific customer service and helped my mother tremendously. Winston took care of everything that was needed on my truck and explained to me everything (in detail) that needed to be fixed. I will request him by name when I come back.
We had the best truck buying experience ever! Kurtis was so friendly and such a pleasure to work with. Chris in finance was equally as awesome. We have purchased several vehicles (and some previously at Palmer) and this by far was the best experience we have ever had. Thank you!
Thomas was AWESOME. He answered all my questions and addressed my concerns about my vehicles servicing. My interactions at the dealership have always been positive.
Michael went above and beyond to get my cherokee taken care of with a warranty repair when 2 other shops couldn't fix the issue
Patrick did an amazing job. Was truly a stress free buying experience. Super honest and went above and beyond to make sure we got the vehicle we wanted not one they were trying to get rid of
We had a GREAT experience at Palmer working with Cole and Eric! We felt zero pressure and the process of buying the care was very smooth and quick.
We took our Gladiator in for the steering box fix/ tsb Now it drives like a new truck! Great dealership to have service done with
Erol and Richard were first class representatives of the Jeep/Palmer brand. Very helpful, efficient, and low pressure. I’d easily work with them again.
Great customer service always, when I come in to the service department, friendly, always giving information, and willing to help out with financial advice. Thank you Luis T.
Excellent service! Very knowledgeable, kind, answered all my questions. They helped me with the process of buying a car over the Internet. I highly recommend buying a car from this company.
Had a problem with the heater in my Wrangler (in the coldest month in a while) and Roberto addressed the problem, and got it fixed for me in a prompt fashion. Great service I know I can always trust
Quick processing and service, a rare experience at a dealership these days. I was in and out in just under an hour. No pushy salesmanship, just a professional business transaction.
Excellent to work with easy in and out no hassle up front honest experience from beginning to end...probably the quickest car deal I've ever had
Awesome to deal with. And an overall great buying experience! Brandon was especially good at listening to what I wanted and wasted no time getting things done for me.
My service experience with Murray was nothing short of fantastic!! He kept me updated and the repair was done a day ahead of schedule!! He is a real asset to Palmer Dodge!! Thank you Murray and Palmer Dodge!!
Service Representative was eager to help me. Left me feeling awesome. Hiram made it happen with clear guidance and expectation. Thank you Hiram for being such an awesome guy.
Murray was extremely helpful on getting me in. He worked with Parts to get the parts ordered and promptly scheduled me when they came in. Overall a very good experience from Murray and Palmer DCJ
The People I worked with was great Lee and Richard they pretty much anticipated my question I wanted to ask and answered it promptly if I had more money I'd probably purchase another car through you.
Awesome to deal with. And an overall great buying experience! Lee was especially good at listening to what I wanted and wasted no time getting things done for me.
Anything is better then landmark dodge, but the Palmer team makes everything easy. Always a pleasure to have y’all service my truck. Thanks for the last minute same day service
Traded in one wrangler JL for a new one. Great buying experience with no problems at all. Would recommend others to buy here. Thanks to Korey Walker and Chris Boozer.
Professional, knowledgeable and thorough is what you expect from a service provider and Palmer Dodge always checks the boxes. I would and do recommend Palmer Dodge to everyone.
Thomas in service took care of my car issues. He made a tenuous situation simple by his professionalism. Very much appreciated, indeed. Thanks again, Corey
It took 3x to fix the problem. The last visit my car was there for well over a week. My windshield washing container is still not fixed. You can hear the solution pouring out as you are pouring it in. Literally. Roberto has been a savior for this ordeal. He has checked and checked on the progress - but he isn't the mechanic. After this experience, I am wondering if your mechanics are the experts I would expect from a dealer - especially the dealer where I purchased the car. You only have David below for a rating, I ...
I receive consistently reliable and responsive service at Palmer, as well as good advice regarding my options when it comes to servicing decisions. Winston, in Service, is especially attentive.
Today I took my wife’s car in for routine service. I was pleased to be promptly greeted by a service advisor who was wearing a mask.
A very easy and straightforward process, this was my first ever deal with Palmer DJCR. Mike (Sales) and Chris (Finance) were knowledgeable, courteous and professional start to finish.
Always friendly service. Scheduled appointment and dropped car off on time. Diesel required a specific person to work on vehicle. Once they reviewed vehicle, they quickly identified the issue, ordered parts and completed service in time for daughter to take back off to college. I have nothing but great things to say about the dealership and service department.
Lee was awesome, got us exactly what we wanted. All in under an hour. Excellent job Palmer team. We will refer all our friends and family
Friendly service. Got in and out quick. Glad I came to this location. Not a lot of wrangling and misinformation. Wasn't looking for a steal just fair price
By far the best purchase experience I have ever had! The team was friendly and honest, and I never felt pressured. I got the vehicle I wanted at a competitive price, and I Love it.
It was so easy and fast. My service advisor kept me up to date on the progress of the service .I'm a former Ed Voles customer, so far I'm happy with this dealership! Thanks!
Good service, friendly and get the job done. Always pretty easy to work with and fair pricing. Took me in under 24 hour notice...work completed same day.
My salesperson (Tony) was professional,knowledgeable and personable. I felt like we had known each other for year. Richard was also professional and down to earth. I highly recommend both of these men for vehicle purchase. They both represented the dealership as if it were their own. Thank you both.
I was able to bring my Jeep in for service and Michael Stewart took care of all of the items I needed, even ordering a part for my radio which needs repairs. I never feel like I am being taken advantage of when dealing with Michael, he takes cares my repairs and doesn’t try to upsell me on services. Go see Michael Stewart and you won’t be sorry!
Excellent car buying experience. Got straight to the point and got the deal done. Sales staff did a great job and I will consider buying another vehicle here if the need should arise.
The dealership was organized, clean, and well-staffed. Mr. Starks and Mr. Wills were awesome during the entire process. It was the first time purchasing a car on my own and they were very polite and courteous.
I was happy with the service and the guys were all very friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning and it wasn't ready until late on Thursday. Three days for that seems a little much.
Excellent experience, I would highly recommend them to others. Erol and Dustin were top notch. I wouldn’t hesitate to recommend my friends in there area.
Lee and Chris made my purchase sooo easy, as usual!! They are super efficient and get the job done in record time. No spending 1/2 a day at a dealership to buy a car.... you are in & out in a flash. We get all of our company cars from Palmer!! FIVE STARS!!
Thomas Draper was Great. He went above and beyond to help resolve my issue. He had the service technician explain my options and never pressured me.
Willem and Richard were awesome to work with. This was the best car buying experience I have had. I was in and out in under an hour. These guys really took care of me!
Attentive, knowledgeable, courtesy and professional. I Find both service and parts departments personnel always going above and beyond the call of duty. Keep up the great work.
I was lucky to be able to get an oil changed yesterday afternoon in record time. Thanks again for your professional and customer oriented service.
Great job. Work conducted quickly. I recommend Palmer D O D G E C h r y s l er J ee p R a m
This dealership was very neat. I was visiting from out of town and they really made me feel at home. The service agent that assisted me was great. Very friendly and helpful. I loved the fact that I took it in just for an oil change and they saw that there was a service recall that required updating and they just took care of it to lessen my need to take it to the dealership when I returned home..
Speedy, thorough service interval and 4x4 service. I've serviced my Jeep Wrangler Rubicon here for 3 years and have always been taken care of well, professionally and quickly.
Easy walk in routine service, in and out in 90 minutes. Staff was knowledgeable and super helpful. Only complaint was the coke machine was sold out.
Awesome customer service, all around exceptional service from the moment we stepped on the lot to look at the trucks we were interested in. Sales guy Jim was awesome explained everything so well, answered all and any questions we had, price was amazing and we have shopped around for months, and finance was no hassle and in and out! Highly recommend!
Very pleased with professional and efficient advisor. Bought my Jeep there in 2016 and service is still the best. Thomas explained all recommended services. Great!
Thanks to Palmer Jeep for the quick repair work on my Grand Cherokee. It was a major repair but only took a few days. Happy customer.
Great job by Murray and his team in the Service Dept. They kept us informed throughout the process. Everything was completed in a timely manner.
Excellent service provided. Professional and expirenced staff. I felt comfortable with the team and all recommendations given. My vehicle was serviced well and done in a timely manner
Everyone was friendly and outgoing for my warranty work on my Grand Cherokee. They had a loner for me when they knew it would not be ready in a reasonable amount of time.
The one guy stationed outside was working his tail off. Meanwhile, the two guys sitting warm inside, weren’t doing anything despite waiting customers. It was very odd that the guys at the service counter were doing nothing while one guy at the outside service was going 110%.
Thomas was absolutely pleasant and helpful. He was finishing up with a customer when I arrived. He apologized for the wait before and after helping me. He was detailed about telling me about my car and what may be needed at my next service. I look forward to seeing Thomas when I return for my next oil change!
I walked in for some recall work on a 15 Jeep. I did not have an appt but they took the car and said 2-3 days to complete. It was completed the next day. What's not to like...!!!
One word “INCREDIBLE” Luis is awesome - always attentive, pleasant, ready to help. A great service advisor and very much appreciated. Thankful that luis is there for me
The team at Palmer did a great job getting me the vehicle i wanted. Second time customer and will contine to do business in the future.
My husband and I had a great experience at Palmer! We called ahead abs spoke with Brandon. He has the vehicles ready for the test drive when we got there. Eric in Finance was great. We drove out of the dealership with our new Jeep in just a couple of hours! Wxcreelnt experience!
My first visit to Palmer Dodge. Had my RAM serviced. Service rep was friendly and efficient - completed the paperwork in a few minutes and took my truck in to the shop. Serviced and ready in about 45 minutes as promised.
Estimated time to repair was completed ahead of time. Luis was also very clear on explaining the probable cause for my issue. It was under warranty and easily addressed.
very fast very nice. couldnt ask for a better experience. They checked everything for any possible defects or issues that could cause me problems down the road.
We came in to get our van serviced and my wife wanted to look at new cars while we waited. Sales staff were incredibly rude
Quick and to the point. Best dealership experience I’ve ever had in my entire life. I would purchase here again whenever without a doubt.
I pulled into the Express Lane to get my oil changed. The vehicle was serviced and returned in a timely manner to exceed my expectations.
Went in for an oil change and was having issues with a tire plugged by someone else. Thomas and the service dept was great in making sure everything was handled appropriately and got me in and out in good timing! Great service as always! Thanks guys!
Mike and Richard, were very pleasant and professional to work with. Never pusy, but always very informative. I really appreciate their approach and attention to customer service.
The guys at Palmer are in my opinion some of the best in the business. Zach, Richard, Jody all helped me in any way they could and were always on top of things. I won't buy anywhere else if I can help it.
Steve Fleming did a fantastic job of teaching me about the Grand Cherokee and all of its options. He was not pushy at all during the process and let me come to my own decision which I appreciated. He took the time necessary to help me get comfortable with my decision. I would definitely refer other friends and family to Steve. Thanks. Rob Sternot
The website was very useful. I found the vehicle I was looking for in their inventory and was able to see the window sticker which was very helpful. After that I contacted Mike Gebhardt who's been great. Very responsive and professional. Same goes for Chris Boozer.
Our experience was very pleasant and professional Mr Steve was very concerned about getting us the vehicle to fit our need. The vehicle is very nice an eye catcher
Easy to work with - even late in the day on a Sunday. Austin Kohler was our sales rep. He has followed up on a few things even after the sale.
This was the Second time we have purchased a car from this dealership. Loved working with Toni, Dustin, and Boozer! We Highly recommend this location!
Best customer experience I've had period. Not just the best dealer experience but overall best customer service. Palmer earned a lasting customer... And I can be pretty tough. Felt valued and confident in my purchase.
We worked with Kurt Taylor and had a very great experience. His customer service skills and knowledge of his job were excellent. Would recommend him to friends and family.
Easy online buying experience. Brandon did a great job taking care of us. Chris also did a great job going over the paperwork and financing.
I'm ok with the service 100K service that was performed, even though I had questions. My two issues are: 1) I used to get a sheet from the 23-point inspection that let me know how much the tread on my tires was down to, how many millimeters were left on my brake pads, etc. That was useful information to help me keep up with upcoming maintenance. 2) The cost of labor was astronomical. I don't think your labor costs are competitive with other auto shops. I won't be coming back, most likely.
Tony was great. He had extensive knowledge about every feature. It was an easy process. My next vehicle purchase will be at Palmer Dodge and I will be asking for Tony.
Good job done always I dont have a lot to say because this service dept is wonderful always ready to help thanks for everything done in my 🚙
Luis was great. Constant communication from the time we dropped off the vehicle until pick up. It ended up being ready earlier than anticipated. Great customer service.
I purchased the vehicle over the internet.It was easy and efficient for me to do so. I only interacted with Erol and Richard. They were both great!
Very patient and thorough during a peak business day! Friendly, knowledgable, and extremely helpful! He went out of his way to help set up the last minute arrangements and make sure everything was done
We found the vehicle we wanted at Palmer DCJ and a deal that worked for us. Bob helped us on the sales end with great info and Chris on the finance end.
Top notch customer service all around. The sales department, the finance department, and the service department all provided excellent customer service. I am very happy!
Lee Brown is an excellent guy. He explained every detail and was very helpful. The next time I will be purchasing a vehicle I will definitely make sure to call Lee beforehand.
Pleasant experience, everyone was helpful, and friendly, in and out quickly with no hassles. Would recommend them to a friend or buy there again one day
The car was repaired quickly. I don't see the service advisor who helped me listed here, though, and I did not interface with the Service Manager directly. Winston Anderson, however, went well beyond what I expected, especially after the terse response I received from another service advisor via phone when I was only 2 miles down the street. Thanks to Mr. Anderson, my fiancee's car was back on the road in about 24 hours instead of the initially stated 3-5 days (and that is before the New Year's holiday is taken into account)!
This team is absolutely outstanding at every turn. From customer service to quality of work, I depend on their high level of consistency, every single time.
Everyone at the dealership was great. Very professional, friendly and knowledgeable. Jay was amazing and we’ll be back for our next car! thank you!
Quick, fast. Got in and out in no time with the car I wanted. Sales department was friendly and really tried to make us comfortable during the whole process.
Explained exactly what was wrong with the jeep and how it would be fixed. Even though it was very busy, they finished when they promised. We worked with Michael (?), who was a very knowledgeable service professional.
Very attentive and answered all questions without hesitation. 2 thumbs up. will recommend others. Fair and honest pricing, no tricks, no surprises. Huge aftermarket for jeeps!
Fantastic service at Palmer as always! David Keller is the best service manager and his team is knowledgeable and friendly. Wouldn’t go anywhere else.
My service experience with Palmer Dodge Jeep has always been great. They always show professionalism, attention to detail, high-quality service, fair pricing and display world-class customer service. I would recommend Palmer Dodge Jeep service department to my friends.
Took in to fix light coming on re: Anti-lock brakes and Traction control. Didn't realize it was still under warranty, but was informed it was. They also identified a problem with the battery and replaced it under warranty as well. Parts were not in stock, so I was given a loaner at no charge. Also had some 30,000 mile maintenance done on the car. Staff was pleasant and knowledgeable.
I SPENT A FEW MONTHS TRYING TO FIND A SOLUTION TO MY TOP MALFUNCTION THEN I WENT TO PALMER DODGE AND SPOKE WITH WINSTON ANDERSON AT THE SERVICE DEPARTMENT. HE DID A GREAT JOB AT DIAGNOSING THE PROBLEM. HIS SERVICE TEAM FIXED THE PROBLEM TO MY COMPLETE SATISFACTION. I WILL TELL OTHERS ABOUT THE GREAT WORK AND SUGGEST THAT THEY GO SEE WINSTON FOR ANY SERVICE ISSUES.
